Ad Astra Status - Astra Schedule Partial Outage - Slowness and Timeout errors for some customers

Astra Schedule Partial Outage - Slowness and Timeout errors for some customers

Incident Report for Ad Astra

Resolved

There was a temporary spike in load on which caused a bottleneck in database resources. Processing has returned to normal since 4PM CT on 2/1/24. We are continuing to work on performance improvements to reduce the likelihood of this occurring again.

Posted Feb 02, 2024 - 15:49 CST

Identified

There was a spike in load on the affected database node between 2:30 PM and 4:00 PM CST. We are still working to identify the root cause and how to prevent it in the future.

Posted Feb 01, 2024 - 16:32 CST

Investigating

We are currently investigating an issue on one of our database nodes that is causing timeout errors and slow performance for some Astra Schedule customers.

Posted Feb 01, 2024 - 15:21 CST

This incident affected: Astra Schedule (aaiscloud.com) (Website, Job Processors).