All Systems Operational
Ad Astra (adastra.live) Operational
Authentication Operational
API Operational
Data Ingestion ? Operational
Dashboard Visualizations & Reporting Operational
Applications ? Operational
Astra Schedule (aaiscloud.com) Operational
Website Operational
Job Processors Operational
Email (Ad Astra hosted Email service) Operational
SFTP Availability Operational
GlobalProtect Connectivity Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 16, 2022

No incidents reported today.

Aug 15, 2022

No incidents reported.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022
Resolved - Astra Schedule servers are operating normally after emergency maintenance.
Aug 10, 14:22 CDT
Monitoring - Emergency maintenance has been completed. We are monitoring to confirm Astra Schedule sites and Task Agent jobs are working as expected.
Aug 10, 09:23 CDT
Identified - We will be undergoing emergency maintenance at 8:55AM CST. Astra Schedule will not be available for some customers for less than 15 minutes.
Aug 10, 08:45 CDT
Monitoring - One of our Astra Schedule database servers encountered ongoing instability on the underlying hardware of our cloud provider. This impacts Task Agent jobs such as email notifications and import/export, but any affected jobs should resume shortly.

We are monitoring and will post another update soon.

Aug 10, 08:21 CDT
Aug 9, 2022
Resolved - This incident has been resolved.
Aug 9, 15:41 CDT
Monitoring - We believe task agent jobs should now be processing normally. We will continue monitoring the job activity.
Aug 9, 08:51 CDT
Investigating - Starting at 7PM Central on 8/8/22, one of our Astra Schedule database servers encountered instability on the underlying hardware of our cloud provider. This appears to have impacted Task Agent jobs such as email notifications and import/export. We will provide another update when we have more information.
Aug 9, 08:42 CDT
Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022
Resolved - We've determined that this impacts only two mascots. We're closing the global incident in favor of existing support tickets.
Aug 2, 15:57 CDT
Investigating - We're investigating a potential issue impacting a small number of mascots. This can result in visuals and reports showing no value for some fields. This does not affect Astra Schedule.
Aug 2, 11:16 CDT