Ad Astra Status - Astra Schedule Partial Outage - Data not loading for some customers

Astra Schedule Partial Outage - Data not loading for some customers

Incident Report for Ad Astra

Resolved

This incident has been resolved.

Posted Jan 23, 2023 - 06:39 CST

Monitoring

One of our database nodes had unusually high volume of a particular type of job which caused all other processing to slow down. This impacted a small percentage of our mascots. We're adding additional monitoring to detect this condition and take appropriate action.

Posted Jan 18, 2023 - 08:08 CST

Identified

There is an issue affecting some Astra Schedule customers. We have identified a database performance bottleneck that has caused pages to load slowly or not at all. We are working to restore normal functionality as soon as possible.

Posted Jan 17, 2023 - 16:51 CST

This incident affected: Astra Schedule (aaiscloud.com) (Website, Job Processors).