Astra Schedule Task Agent jobs interrupted

Incident Report for Ad Astra

Resolved

This incident has been resolved.

Posted Aug 09, 2022 - 15:41 CDT

Monitoring

We believe task agent jobs should now be processing normally. We will continue monitoring the job activity.

Posted Aug 09, 2022 - 08:51 CDT

Investigating

Starting at 7PM Central on 8/8/22, one of our Astra Schedule database servers encountered instability on the underlying hardware of our cloud provider. This appears to have impacted Task Agent jobs such as email notifications and import/export. We will provide another update when we have more information.

Posted Aug 09, 2022 - 08:42 CDT

This incident affected: Astra Schedule (aaiscloud.com) (Job Processors, Email (Ad Astra hosted Email service)).